Policies

Additional Licenses

Additional DreamDraper licenses for installations on multiple computers owned or controlled by the registered owner of a valid license are available at discounted pricing.  An existing active license may also be transferred from one computer to another computer belonging to the same registered owner for a nominal fee. For details please call our office at 610-868-5067.

 

Pricing

All prices are in US dollars and subject to change.  For all purchases, applicable sales tax and S&H will be applied. Unless otherwise noted, items marked as FREE shipping relate only to shipping to contiguous US destinations.   Sale prices cannot be applied to prior purchases or combined with other promotions.

 

Shipping

Domestic US shipments are normally sent via UPS Ground at no additional charge.  Canadian and other international shipments are normally sent via United States Postal Services(USPS) for which a shipping charge may apply.  Expedited shipping can be requested for a charge.  A physical address must be supplied, not just a PO Box.

 

Software Updates

Software updates may be made available as free downloads from time to time and these will be applicable only to the then latest version of the software.  It is the responsibility of DreamDraper users to periodically check to make sure that their program has the latest updates installed to provide optimum performance.  Evan Marsh Designs also reserves the right to charge for the installation of such prior updates which have not been downloaded by the user within one year of the initial release of the update.

 

Returns

If for any reason you are not satisfied with your purchase, please notify us within 30 days from the date of purchase and request an RMA (Return Merchandise Authorization) form.  A refund of the purchase price, less shipping and handling charges and a 10% restocking fee, will be made for the product returned in its original condition and original packaging, when accompanied by a copy of your receipt and an RMA.  Refunds are not applicable to product upgrades or downloads.  Free installation support is provided during the first 30 days following purchase.  Evan Marsh Designs also offers a 30-day FREE trial on the DreamDraper G5 Gold design program, where you can try the program for FREE for 30 days prior to purchasing.

 

Typographical Errors

We endeavor to publish accurate selling prices for the products we offer.  In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information, Evan Marsh Designs shall have the right to refuse or cancel any orders placed for products listed at the incorrect price, whether or not the order has been confirmed and your credit card charged.  If your credit card has already been charged for the purchase and your order is canceled, Evan Marsh Designs shall immediately issue a credit to your credit card account in the amount of the charge.

 

Privacy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information.

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don’t have to re-enter it each time you visit our site.

Our site’s registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company and products. The customer’s contact information is also used to contact the visitor when necessary if they have subscribed to the mailing list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user’s identity and for use in our record system.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor’s contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer’s contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user’s identity and for use as account numbers in our record system.

 

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site.
Polices and pricing subject to change.