Click each question below to see the answer. If you have additional questions about the installation or use of DreamDraper® products, please email your questions to firstname.lastname@example.org .
General FAQs: Answers
What are the system requirements for the DreamDraper design software?
— PC – Windows 7 and above
— Mac – OS X 10.6 (Snow Leopard) and above (DreamDraper will operate in both native Mac and Windows environments)
RAM (memory): minimum of 4 GB
Hard drive space: 600 MB
Does your software work on both Mac computers and PCs?
Yes, DreamDraper runs on both PC and Mac computers. (For Mac users, the software will run in native Mac mode as well as in a Windows environment.)
I own an older version of DreamDraper. Do I have to pay full price to upgrade to the latest release?
As a registered owner of DreamDraper, you were eligible for special discount upgrade pricing.
Do you offer a payment plan?
We offer a no-interest, no-fee Payment Plan, so you can receive your package immediately and have your payment spread over 3 equal installments! Please fax your order form from our website to 1-610-868-1303 or call our toll free number at 1-866-56-DREAM if you wish to take advantage of this option. Only available for orders over $300.
Support FAQs: Answers
What kind of support do you provide?
We have a comprehensive offering of support, including FREE email support, and a comprehensive step-by-step tutorial CD that makes learning a breeze. In addition, we also host a private online forum for our customers, where you can get additional free support and share design tips. The DreamDraper design program is also accompanied by a handy Quick Reference Guide. Our friendly staff also use a variety of information webinars (including FREE sessions) to assist our customers. Private tutoring is also available. Or just shoot us an email or give us a call. We are always more than happy to assist our customers!
I’m trying to view the online tutorial and the lesson doesn’t fully download.
With your browser window open, click on TOOLS in your top toolbar, and click on INTERNET OPTIONS. A pop-up window will appear, and make sure you are on the GENERAL tab. In the middle of the pop-up window, you will see the section called Temporary Internet files. Click on the DELETE FILES button. At the bottom of the pop-up window is the section called History. Click on the CLEAR HISTORY button. Then try again to download the lesson.
I’m trying to view the online tutorial and I don’t hear any sound.
You may need to update your Flash Player. Go to the Adobe website (www.adobe.com), and click on the DOWNLOADS link at the top, and choose the Get Flash Player option.
dreamDraper® FAQs: Answers
Does DreamDraper calculate yardage?
Our Quick Quote® for Quick Books software gives you the ability to both determine yardage requirements and estimate the job (labor and materials), in an instant — with NO MANUAL CALCULATIONS required and no special fabrication knowledge is required.
Can I size my design proportionately?
Yes, by keeping your finger depressed on the Control (CTRL) key on your keyboard, as you pull on one of the corner handles with your mouse.
Can I print my design to a half inch scale or a quarter inch scale?
Yes, you can print your design to an exact half inch or quarter inch scale. Changing scale is easy.
- To read the simple instructions, please click here to open our Quick Reference Guide (PDF format) and go to page 52.
- To watch a short video that shows this, please click here and view the “Change Scale” video (part 10).
How do I create a large jpg of my design, so that I can email it to a client?
You can create a large, high-quality jpg suitable for emailing using the File-Export command. The jpg will also print beautifully.
- To read the simple instructions, please click here to open our Quick Reference Guide (PDF format) and go to pages 34-35.
- To watch a short video that shows this, please click here and view the “Email or print the design” video (part 9).
When I print my design, it prints out too small. How can I get it to print larger?
Here’s a technique that you can use to print your design so that it appears larger on the page (or, if creating a jpg, the image will be larger as well). Create a copy of your design on a second canvas, as follows:
- With your design on your canvas, click on EDIT-SELECT ALL. This will highlight the entire design on the canvas.
- Click on GROUP.
- Click on COPY.
- Create a new canvas.
- Click on PASTE in the new canvas.
- Now, resize your design on the new canvas so that it fits within the boundary box, so that the design can appear larger on your printout (or JPEG). Make sure to keep your finger depressed on the SHIFT key as you are resizing your design (pulling on one of the corner handles), to make sure that it stays proportional and does not stretch out of shape. (If you are not on the latest G5 Gold edition of DreamDraper, you will have to keep the CTRL key depressed while you resize.)
Many of our customers use this technique, as it keeps their original design intact and to proper scale on the first canvas. Yet, they have a larger version of their design that they can use for the printout (or if they want to create a large email suitable for presentation purposes using the FILE-EXPORT command).
When I export a jpg, the image is too small. How can I make it larger?
The program automatically creates a small thumbnail jpg of every canvas in your portfolio file. The small thumbnail jpg is used by the program and is not intended for your use. Please make sure that when you export your jpg (using the File-Export command), that you specify a unique filename for your jpg and that you do not get it confused with the small thumbnail jpgs that are automatically created by the program.
DreamDraper is a comprehensive software program for designing window treatments, room elevations, and floorplans, and is available in two versions:
- Installed: DreamDraper can be installed on a traditional PC or Mac computer. The standard end user license permits installation on two computers. (Additional licenses are available at discounted prices.)
- Online: With DreamDraper Online, the software is installed on our high-speed servers in the cloud and you can access the software from virtually any computer, tablet, or or other hand-held devices — no program installation is required! The online version is basically identical to the installed version, the main difference being mode of access. Renderings can be saved in the cloud or downloaded onto your local computer. Files saved on the server are backed up daily. DreamDraper online is sold on a subscription basis and also includes all optional design collections available for DreamDraper. Any upgrades to the DreamDraper program are automatically applied to DreamDraper Online at no extra charge.
Of course! Please contact our office for available conversion plans.
Yes, many DreamDraper owners appreciate the choice of having both the installed and online versions available to them and supplement their installed program with DreamDraper Online.
Quick Quote® FAQs: Answers
What do I need to use Quick Quote?
You must have QuickBooks® software installed on your computer. Quick Quote works in QuickBooks Pro, Premier, or Enterprise. For Mac users, Quick Quote is compatible with QuickBooks Pro for Mac. Because of the more limited capabilities of QuickBooks Online compared to the installed version of QuickBooks, Quick Quote is not applicable to QuickBooks Online. Quick Quote is also available for use with Design Manager accounting and project management software.
Must I have DreamDraper design software to use Quick Quote?
No. The DreamDraper design software and Quick Quote are two separate programs that operate independently.
Can I change the information programmed in Quick Quote?
Absolutely. One of the main advantages of Quick Quote is its flexibility. The QuickBooks Item Edit window allows you to customize Quick Quote to suit your own business, either on a general basis or on a line by line basis. In addition you can edit an individual invoice without affecting any of the program’s stored information.
What is the Quick Quote basis for yardage calculations?
The yardage calculations in Quick Quote are based on a 27” repeat which covers the majority of treatments. The programmed treatment components for each treatment group in Quick Quote provide the finished measurements that the calculations are based on. Yardage calculation factors can be easily changed on individual invoices to reflect different repeats or finished measurements.
What is the Quick Quote basis for labor rates? Can the rates be changed?
The labor rates represent an average retail rate of four national workrooms. If appropriate, they can easily be changed to be in line with your workroom’s rates using the Item Edit window.
Do I need a working knowledge of QuickBooks to use Quick Quote?
Yes, however, QuickBooks offers a help window, which will walk you through anything you are trying to do. We also suggest using the book The Designer’s Survival Guide to QuickBooks as a key resource focused on the QuickBooks accounting system from a designer’s perspective. This book, which contains a design/workroom Chart of Accounts, is included with the Quick Quote package.
Can I vary the detail to be printed on an estimate?
Yes. Quick Quote allows you to retain the details of an estimate for your records but also to limit the amount of detail shown on the customer invoice or letter.
Will Quick Quote keep track of inventory?
The only inventory item programmed in Quick Quote is lining. However, you may add others such as workroom supplies, shade mechanisms, pillows, foam, etc. As these items are charged on an invoice, the quantity on hand is reduced.
Is Quick Quote compatible with various types of business structures?
Yes. Quick Quote can be used with the following business structures: sole proprietorship, partnership, S-Corp., or C-Corp. This selection helps to greatly reduce your future accounting costs.
Are templates included in Quick Quote?
Yes. Quick Quote includes over 50 customizable templates for estimates, work orders, invoices, and customer letters. Note: not all template and letter functions are available for QuickBooks Pro for Mac or QuickBooks Pro for Canada.
Can I import a DreamDraper design and add my company logo into an estimate or invoice?
Yes. All templates can be customized with images and edited with your logo and other company-specific information.
What learning aids are available for Quick Quote?
The Quick Quote package includes a user guide, a tutorial CD with 20 mini lessons covering various aspects of the program, and a copy of The Designer’s Survival Guide to QuickBooks, which is a handy reference manual for QuickBooks written by a designer and QuickBooks Certified Certified Pro-Advisor.
Can previous versions of Quick Quote be upgraded to the current version?
Yes. We suggest contacting Evan Marsh Designs for specific recommendations and assistance.
Ordering & Shipping FAQs: Answers
How are products normally shipped?
Shipments to domestic US destinations are normally via UPS Ground. International shipments are also normally via UPS although certain other carriers may be specified, for which there may be an extra charge.
Can you ship to a PO box?
No – UPS requires a physical address.
Are any taxes applicable to your products?
Sales tax is added for destinations within the state of Pennsylvania.
Who can I contact with inquiries about my order, including a tracking number?
Once an order is processed for shipment the tracking number will be available on our shopping cart under the “Your Account” tab. For other questions please contact our office (1-866-563-7326).
How long will it take to receive my order?
Orders are normally filled within two business days following the date of placement. Transit time to domestic US destinations from our eastern Pennsylvania location is normally 1-5 business days. Overnight and 2-day or 3-day options are available for most destinations at extra cost.